Since Google released the smartphone Nexus One, early adopters have likely raised a question in their minds that where to take the phone to if it is broken. As you can see, when this smartphone was first introduced, Google was directing people to both T-Mobile and HTC depending on the problem, leading to an endless circle of hold times and few results.
And today, the search giant has just rolled out its solution that it is going to release its own phone support line for the customers of its Nexus One. You can call 888-48-NEXUS (63987) and you’ll be talking to a real live Google support tech just within a few minutes (the line is open from 7AM to 10PM EST).
This is actually a fairly major departure from Google’s standard protocol of making it extremely difficult to reach anyone for phone support for most of its products. It doesn’t come as a total surprise although last week, there were several reports of a Google job listing for “Phone Support Program Manager, Android/Nexus One” to be based out of its headquarters in Mountain View, CA.

Since Google released the smartphone Nexus One, early adopters have likely raised a question in their minds that where to take the phone to if it is broken
The news was firstly reported at TMO News, and a Google spokesperson has responded to explain the company’s logic behind the support number. He said that in terms of design, they focused mainly on offering the best possible customer support through their on-line channel, and the experience during four weeks since Nexus One’s launch help them to enhance that online support offering. They could address most of customers’ inquiries successfully through online support, along with the phone support from their partners including HTC and T-Mobile.
In other words, Google might have liked to have gotten away with its online-only support, but it quickly became clear that it wasn’t going to cut it.
In another news, Google has also shown that the early termination fee (ETF) for its phone is down to $150 from $350 (they’re actually calling it an “equipment recovery fee”). However, that’s still on top of T-Mobile’s $200 fee. The drop may have well been spurred by the ETF inquiry which has recently launched by the FCC.












